Last update 16 April, 2023
Article 1: Scope
These general conditions of sale apply to all transactions concluded through the websites of the SMC Consulting Company network, which are :
and also with SMC Consulting Company.
We are using the following secure platform for the selling and learning logistics:
A “customer” is any natural or legal person making an order with the SMC Consulting company validated via our secure payment platform or who validated an offer by payment via bank transfer.
Article 1a: Age restriction
Age restrictions apply: SMC Consulting only accepts clients over 16 (for physical and digital products) and over 18 (for services: consulting, e-learning, mentoring, coaching, workshops, seminars, etc.) .
We do our best to restrict access to our sites, products and services to minors. Although the content of our products and services is not of a shocking nature and can help everyone, we prefer to address ourselves to a mature audience capable of understanding the implications and responsibilities of the corporate world.
Article 2: Order
Any order placed on a site belonging to the SMC Consulting Company implies full acceptance of these general conditions of sale.
Acceptance of any offer made by SMC Consulting Company implies full acceptance of these general conditions of sale.
Article 3: Price
The prices are indicated in euros, all taxes included (at the Luxembourg VAT rate of 16%).
You do not have to bear the costs of processing the order nor the commissions paid to payment organizations. We are the ones who pay them.
The price of the articles can be modified at any time, but the price applied to an order is always announced at the time of the order.
Article 4: Payment
Payment is required at the time of order, including for pre-order products.
On the online platform, you can pay by credit card or PayPal. Secure online payment by credit card is made through the company Stripe.
Directly with SMC Consulting company, the payment is by bank transfer.
The information transmitted is encrypted by software and cannot be read during transport on the network. Any guarantee as to the security of this system is entirely the responsibility of Stripe and PayPal, which have a proven track record of supporting millions of secure payments every day.
Article 5: Access and delivery
Access to digital products will be through the secure system.io platform. You can access it anytime and view your training in your student area.
Immediately after placing your order, you will receive an email with your login details. We ask that you keep them private to access your current and future orders more easily.
If you have difficulty accessing your order, contact customer support by clicking here.
For coaching and consulting, the delivery will be done according to the deal made with the consultant/ coach.
Article 6: Copyright
All elements of the websites, the internet learning platform used, the consulting, and the products shared, distributed, and sold are and remain the intellectual and exclusive property of SMC Consulting.
No one is authorized to reproduce, record, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the internet, consulting, and training sites, whether software, visual, or audio, nor to communicate their personal identifiers for connection to the member area to a third party.
Only a specific authorization, or a contract with SMC Consulting could allow exploitation, recording, reproducing, redistributing, or use for any reason, even partially.
Article 7: Guarantee and reimbursement conditions
The money-back guarantee depends on what is mentioned on the page that presents the product.
If no money-back guarantee is mentioned on the page that presents the product, no refund will be made after the order has been placed.
We strongly believe that our content is valuable and that you have to be willing to invest in yourself to achieve ambitious results.
We don’t want to penalize serious students for the benefit of some who would use the guarantee to access the content for free …
For your information
Accessing the content (by downloading it or even partially viewing it) is considered to be the full performance of the contract and, therefore, results in a waiver of the withdrawal period.
Indeed, the regulation excludes “digital content provided on an intangible medium and subscription contract to these services whose execution has started with your agreement and for which you have waived your right of withdrawal (example: a downloaded film). “
In other words, we have no legal obligation to make a refund on request.
Article 8: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. By adhering to these general conditions of sale, you acknowledge having read our personal data protection policy.
By entering your email address on one of the sites in our network, you will receive emails containing information and / or promotional offers concerning products published by SMC Consulting.
We don’t want to send emails to people who don’t want to receive them.
So you can unsubscribe at any time. All you need to do is click on the link at the end of our emails. This link is preceded by the words “Unsubscribe”.
Article 9: Company information
SMC Consulting is a company incorporated under Luxembourg law whose address is: